ai side-income path · build · lesson 6 of 15
Build a real-time voice agent
Voice agents answer calls and bookings. You will script the conversation, test it and decide when it hands over to a person.
Learning material, not financial, legal or tax advice, and no income is promised. Results depend on your work. Use practice data only. Check the rules where you live on contracts, tax and personal data before you sell anything.
your aim
What you will be able to do
Plan and test a voice assistant that answers calls for a simple business task, such as booking.
- Task. Script and test one booking call.
- Condition. A voice assistant tool, practice phone line, willing friends as callers.
- Standard. Three test calls completed, problems listed, hand-over rule written, AI disclosed at the start.
before the live session
Pre-read: get ready in 10 to 15 minutes
Read this one or two days before the live session.
- Read. The aim above and the three steps below. Note one thing you do not understand.
- Prepare. Open the tool you will use for "build a real-time voice agent" and check that it works.
- Bring. One question to ask in the live session.
step 1
Script the call
Write the greeting, the questions, the confirmations and the goodbye. Keep sentences short, because people hear, not read.
step 2
Test with people
Have three people call the practice line with different accents and speeds. Note where it misheard or confused.
step 3
Know when to hand over
If the caller is upset, confused or asks something outside the script, the agent offers a person. Say clearly that it is an AI at the start.
learn your way
See it, hear it, do it, write it
- See. Sketch the steps of "build a real-time voice agent" as a simple picture or flow before you start.
- Hear. Say each step aloud to a partner, or record yourself and play it back.
- Do. Work with your hands on the practice task, then tick each step as you finish it.
- Read and write. Write your result in five lines in your own words.
after the live session
Post-read: your notes and recording
After the live session the join button changes to "watch recording", and the notes are added here.
- Watch. The recording, if you missed any part.
- Read. The notes for "build a real-time voice agent" and tick off each step.
- Share. Put your result on your showcase for feedback.
Draft. Recordings and notes are not working yet in this test.
check yourself
Three quick questions
Think of your answer first, then open the question.
What must the agent say at the start?
That it is an AI.
When does it hand over?
When the caller is upset, confused or off-script.
Why test different voices?
To find where it mishears.