Support and access
Help is close, and easy to ask for
Learning works best when help is easy to find. Here is who supports you, how we make learning accessible, and how to ask for what you need.
who helps you
People and guides on your side
- support desk
Learner support
Help with sign-up, your learning record, access needs and well-being.
- faculty
Faculty
Teach live classes, answer questions about a unit and give feedback.
- coach
Coach or mentor
Helps you choose your next unit and keep going when it gets hard.
- labs
Lab supervisor
A qualified person present for every hands-on unit on a training rig.
- coming soon
Loka and Vidya
Our AI guides: Loka for finding a path, Vidya for study help. Both will say they are AI, and will hand you to a person when you ask.
accessibility
Learning built for everyone
- Captions on every live session
- Plain words, short sentences and one idea at a time
- Pages that work with a keyboard and a screen reader, and are checked for contrast and clear headings
- Text you can enlarge without losing anything
- Short units you can pause and pick up later
- Each language checked by a native speaker before it is shown
- Transcripts and low-data versions of units (planned)
- A read-along voice in your language (planned)
adjustments
Asking for an adjustment
Tell us
Use the contact form and choose “Learner support or an adjustment”. You do not need to share medical details.
Agree it
Together we agree what helps, such as extra time, another format, a quiet room or a support person.
Keep it private
The adjustment is noted privately on your record so you do not have to ask again.
Review it
We check each term that it still works for you.
where you study
Study stations: campus or home
- at home
Home study station
A quiet corner, a device, headphones and a steady connection. A 10-minute break is enough for many units.
- on campus
Campus study station
A booked desk with a device and headphones, close to learner support.
- hands-on
Practice station
For hands-on units only: a campus training rig, de-energised, with a supervisor present.
safety and well-being first
Looking after you while you learn
- Safety units always come before hands-on work
- Training rigs are de-energised, and a qualified supervisor is present
- Breaks are built into longer units
- Anyone can stop a task they think is unsafe
- You can raise a concern with learner support at any time
- A safeguarding role looks after learners under 18
for parents and guardians
If your child learns with us
- Learners under 16, or the age set by local law, need your consent to join
- We never show advertising and never sell anyone’s data
- Hands-on units are always supervised, and safety units come first
- Every data choice starts switched off, and you can ask to see or delete the record
- A safeguarding role is responsible for young learners
Questions? Use the contact form and choose “A question from a parent or guardian”. A person reads every message.
your next step
Need help now?
Tell us what you need. A person reads every message and writes back.