course catalogue
IT Business and Managed Services
Europe (first-phase priority, hub: Eindhoven area)
how it is taught
Practice, sharing and study
Start and run a small IT service business: support desk, contracts, pricing, security hygiene.
Practice (70%)
Support 3 pilot clients (or a lab network); log tickets, response time and fixes.
Share and mentoring (20%)
Peer incident-review circle; mentor-led pricing session.
Study (10%)
Short modules: service levels, backup and security basics, contracts.
The journey
- Idea
- Action
- Value
- Empowerment
- Regeneration
Length: Learning Course, 3-6 months. Where: Europe (first-phase priority, hub: Eindhoven area).
Experts and training partners are welcome to contribute to this course. Partner with us
lesson by lesson
The nine steps
Learning Course, 3-6 months, about 150 hours: DO 105 h, SHARE 30 h, STUDY 15 h. Tools: free spreadsheet, free form tools, local partner premises.
| Step | Stage | Kind | Hours | What you do |
|---|---|---|---|---|
| 1 | Idea | STUDY | 5 | Why this matters and who needs it: scan the local market and name one real user or customer. |
| 2 | Idea | SHARE | 7 | Kick-off circle: each learner states a goal; mentor sets the evidence you will produce. |
| 3 | Action | DO | 35 | Start the practice task: Support 3 pilot clients (or a lab network); log tickets, response time and fixes. |
| 4 | Action | STUDY | 5 | Short modules: service levels, backup and security basics, contracts. |
| 5 | Action | DO | 35 | Continue and log every step, cost and problem in your record. |
| 6 | Value | SHARE | 15 | Peer incident-review circle; mentor-led pricing session. |
| 7 | Value | DO | 35 | Finish the task, measure the result against your goal, write three lessons learned. |
| 8 | Empowerment | SHARE | 8 | Present your evidence to a review room; give two peers written feedback. |
| 9 | Regeneration | STUDY | 5 | Check (10 questions, aligned with recognised standards, not a certificate) and next-step plan. |
Kept in My page: the task record, cost or result sheet, peer feedback, check result.
To pass: evidence reviewed by a mentor, 70% on the check, two peer reviews given.
Limits: brand-neutral, no personal data, no medical, legal or investment advice; local rules checked with an adviser.
language
Choose your language
This unit is in English first. Choose any language in the world and the page is translated for you by machine, with the English kept as the official text.
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