enterprise software course
Learning Management System Administration
Set up, run and report on a learning platform: users, courses, tracking, certificates and integrations.
about this course
What you will be able to do
- Remember Remember : parts of a learning platform.
- Understand Understand : users, groups and enrolment.
- Apply Apply : courses, content and standards.
- Analyse Analyse : assessment and certificates.
- Evaluate Evaluate : reports and learning analytics.
- Create Create : integrations and sign-in.
- Create Create : governance, scale and improvement.
- Evaluate Evaluate : capstone: audit a learning platform and train the team.
Task, condition and standard
Task
Set up, run and report on a learning platform: users, courses, tracking, certificates and integrations. Finish all 8 modules on a practice set-up.
Condition
A free trial or practice account, practice data only (never real customer data), a peer circle and a mentor for the final review.
Standard
Every module standard is met; records are kept; a peer and a mentor rate the work 'Meets' or better on the rubric.
Who it is for: Training coordinators, school and college administrators, HR learning staff, junior IT staff. Requirements: a computer and internet. Materials: slides with notes, worked examples, activities, quiz, rubric.
How the ladder works: modules climb from L1 (remember) to L7 (create); the ladder section shows each level as a slide. Take them in order; the first three suit new learners, 4 and 5 suit practitioners, 6 and 7 suit advanced staff.
lesson by lesson
8 modules with worked examples
Module 1 Parts of a learning platform 2 hRememberL1 Basic
A learning platform holds people, content and records.
- Learners, tutors, admins.
- Courses, units, quizzes.
- Records: progress, scores, certificates.
Activity. Draw the three parts and label ten screens.
Standard to meet. Place all ten screens correctly.
Slides with notes
Module 2 Users, groups and enrolment 2 hUnderstandL2 Awareness
Right people, right course, right time.
- Create users and groups.
- Enrol by rule or by hand.
- Remove leavers safely.
Activity. Import 20 practice users and enrol two groups.
Standard to meet. Check that there are no duplicates and enrolments are correct.
Slides with notes
Module 3 Courses, content and standards 3 hApplyL3 Foundation
Content must play, track and be versioned.
- Upload units; use SCORM or xAPI packages.
- Version and retire old units.
- Accessibility and language checks.
Activity. Load a package and test tracking.
Standard to meet. Record completion.
Slides with notes
Module 4 Assessment and certificates 3 hAnalyseL4 Practitioner
Marks and certificates are evidence.
- Question banks and pass marks.
- Attempts and feedback.
- Certificate with expiry and verification.
Activity. Build a quiz and a certificate.
Standard to meet. Verify the certificate and check that the reminder fires.
Slides with notes
Module 5 Reports and learning analytics 4 hEvaluateL5 Specialist
Count what helps decisions.
- Completion, time, scores, drop-off.
- Scheduled reports.
- Privacy: show only what a role needs.
Activity. Build a four-number dashboard.
Standard to meet. Check that numbers match raw data.
Slides with notes
Module 6 Integrations and sign-in 4 hCreateL6 Advanced
Platforms connect to other systems.
- Single sign-on.
- Sync users from HR.
- Video meetings, payments (bank and UPI only here), calendars.
Activity. Plan three integrations with data flows.
Standard to meet. Give each flow an owner and failure plan.
Slides with notes
Module 7 Governance, scale and improvement 4 hCreateL7 Super expert
Run it as a service.
- Roles and audit.
- Backup and recovery.
- Yearly review and improvement list.
Activity. Write a service pack.
Standard to meet. Pack has owners, dates and targets.
Slides with notes
Module 8 Capstone: audit a learning platform and train the team 5 hEvaluateL7 Super expert
Join all the parts into one review. You check a learning platform from sign-in to certificate, then show others how to run it well.
- Walk the full learner path: enrol, learn, pass, get a certificate.
- Check users, content versions, reports and integrations for gaps.
- Write a short improvement list ranked by risk and effort.
- Train a new administrator using a simple guide.
Activity. Audit a practice platform with 20 users and three courses. Write a one-page report with five findings and run a 15-minute training for a colleague.
Standard to meet. Report has five findings with owners and dates; the colleague can enrol a user and read one report alone.
Slides with notes
assessment
How you are checked
Evidence: your records from each activity. A peer and a mentor mark it. Pass: no criterion at 'Not yet'.
| Criterion | Not yet | Meets | Exceeds |
|---|---|---|---|
| Accuracy | Steps wrong | Steps right on practice data | Right and explained to a peer |
| Evidence | No records | Records for each module | Records and a lessons note |
| Safety and privacy | Real data used | Practice data only | Rules written for others |
| Standard | Misses the standard | Meets every module standard | Meets and improves it |
Ten-question check, with model answers
Q1. A learner opens a unit, passes the quiz, but the record shows nothing. Which three parts of the platform do you check?
Model answer: Check the learner record (progress and scores), the content package to see if it sends results back, and the course settings for completion rules. The fault is most often in the package tracking. (Covered in module 1: Parts of a learning platform. To pass that module: Place all ten screens correctly.)
Q2. Fifty new staff start on Monday and all need safety induction. What is the best way to enrol them?
Model answer: Import them as users into a group, then use an enrolment rule that adds everyone in that group to the induction course. This is faster and has fewer mistakes than adding each person by hand. (Covered in module 2: Users, groups and enrolment. To pass that module: Check that there are no duplicates and enrolments are correct.)
Q3. A user list import creates two accounts for the same person. What went wrong and how do you stop it?
Model answer: The import did not match on a unique field such as email or staff number. Choose one unique field as the match key and check for duplicates before you import. (Covered in module 2: Users, groups and enrolment. To pass that module: Check that there are no duplicates and enrolments are correct.)
Q4. A quiz question has a wrong answer key. How do you handle the change so the records stay clear?
Model answer: Fix the question, release it as a new version with a note, and decide whether to re-mark past attempts. Keeping version notes makes the records fair and easy to explain. (Covered in module 3: Courses, content and standards. To pass that module: Record completion.)
Q5. A certificate is valid for 12 months. How do you make sure learners renew in time?
Model answer: Set an expiry date on the certificate and a reminder 30 days before it ends. Add a way for others to verify the certificate is real. (Covered in module 4: Assessment and certificates. To pass that module: Verify the certificate and check that the reminder fires.)
Q6. A dashboard shows 40 percent of learners stop at unit 3. What do you do next?
Model answer: Look at unit 3 for problems such as length, unclear steps or broken media. Ask a few learners, fix the unit, and check the drop-off again next month. (Covered in module 5: Reports and learning analytics. To pass that module: Check that numbers match raw data.)
Q7. Why should a team leader see only their own team's report and not everyone's?
Model answer: Privacy rules say people should see only the data they need for their role. Setting report access by role protects learners and keeps you within the rules. (Covered in module 5: Reports and learning analytics. To pass that module: Check that numbers match raw data.)
Q8. HR sends a list of leavers every night. How can it help the platform?
Model answer: Link the two systems so the leaver list disables accounts overnight. This stops old accounts being used and keeps licences and records clean. (Covered in module 6: Integrations and sign-in. To pass that module: Give each flow an owner and failure plan.)
Q9. Your platform was down for a day. What parts of a good service pack would have helped?
Model answer: A backup and recovery plan with a tested restore, a named owner, and a contact list. They tell you who acts first and how fast data comes back. (Covered in module 7: Governance, scale and improvement. To pass that module: Pack has owners, dates and targets.)
Q10. In the capstone audit you find 30 percent of courses have had no learners in a year. What do you recommend?
Model answer: Retire or archive the unused courses after checking with their owners, and note it in the yearly improvement list. This reduces clutter and the effort of keeping them up to date. (Covered in module 8: Capstone: audit a learning platform and train the team. To pass that module: Report has five findings with owners and dates; the colleague can enrol a user and read one report alone.)
levels L1 to L7
The ladder, slide by slide
Seven slides, one per level. Open each for the slide text and the speaker notes.
Slide 1 L1 Basic: L1 Basic: Know the parts
Remember the three parts of a learning platform: people, content and records. You can find the main screens and name what each one does.
Speaker notes. Ask learners to point to the three parts on a diagram. Common mistake: mixing up the course with the learner record.
Slide 2 L2 Awareness: L2 Awareness: Follow a learner
Understand the path from enrolment to certificate. You can explain in simple words what happens at each step.
Speaker notes. Walk one learner through on screen and pause at each step to ask what is stored. Check they know where the score is kept.
Slide 3 L3 Foundation: L3 Foundation: Manage users and courses
Apply the steps to add users, make groups, enrol people and load a unit. You check your work with a short test learner.
Speaker notes. Give a short import file and watch the steps. Common mistake: creating duplicates because there is no unique match field.
Slide 4 L4 Practitioner: L4 Practitioner: Track and report
Analyse completion, scores and drop-off to find where learners struggle. You build a small dashboard and check it against raw data.
Speaker notes. Ask learners to explain one number in their dashboard. Check that they hide data a role should not see.
Slide 5 L5 Specialist: L5 Specialist: Connect and improve
Evaluate how sign-in, HR sync and meetings should connect to the platform. You write a plan for each flow with an owner and a failure plan.
Speaker notes. Challenge each flow with the question what happens when it breaks. Common mistake: forgetting to plan for leavers.
Slide 6 L6 Advanced: L6 Advanced: Run it as a service
Create a service pack with roles, audit steps, backups and a yearly review. You set targets and dates that others can follow.
Speaker notes. Review the pack for owners, dates and a tested restore. Look for plans that are only written and never tried.
Slide 7 L7 Super expert: L7 Super expert: Audit and teach
Evaluate a whole platform, rank the risks and create an improvement plan. You can train new administrators and lead a yearly review.
Speaker notes. Have the learner audit a sample platform and teach back. Check for clear findings, fair priorities and plain language.
jobs this leads to
Where this takes you
- LMS administrator. Runs users, courses and reports.
- Training coordinator. Schedules and tracks learners.
- Learning data analyst. Reports completion and results.
- Content manager. Loads and versions courses.
- Learning technology lead. Chooses and integrates platforms.
Next courses: data skills, process improvement, a sector course for your target employer.
ten locations and global
Your place
Local law changes how you store customer data and issue invoices. Check it for your place first.
India (Bengaluru)
Language: English, Hindi, Kannada. Use INR for amounts. Personal data rule: Digital Personal Data Protection Act 2023. Skills frame to cite: National Skills Qualifications Framework (NSQF) and the national credit framework.
Netherlands (Eindhoven area)
Language: Dutch, English. Use EUR for amounts. Personal data rule: EU GDPR (Dutch: AVG), supervised by the Autoriteit Persoonsgegevens. Skills frame to cite: the Dutch qualification framework (NLQF) linked to the European Qualifications Framework.
UAE (Dubai and Abu Dhabi)
Language: Arabic, English. Use AED for amounts. Personal data rule: Federal Decree-Law No. 45 of 2021 (personal data protection). Skills frame to cite: the emirate education and training regulators (for example KHDA in Dubai) and the national qualifications framework.
Brazil (Sao Paulo)
Language: Portuguese (Spanish and English support). Use BRL for amounts. Personal data rule: LGPD (Lei Geral de Protecao de Dados). Skills frame to cite: the national technical-education catalogue and the national S-system training bodies.
Canada (Toronto)
Language: English, French. Use CAD for amounts. Personal data rule: PIPEDA, with provincial rules where they apply. Skills frame to cite: the provincial colleges framework and the national credential-recognition guidance.
United States
Language: English, Spanish. Use USD for amounts. Personal data rule: state privacy laws (for example California), and COPPA for children under 13. Skills frame to cite: state and community-college credit systems.
Singapore
Language: English, Mandarin, Malay, Tamil. Use SGD for amounts. Personal data rule: Personal Data Protection Act (PDPA). Skills frame to cite: the Singapore national skills frameworks and the national credit system.
Australia
Language: English. Use AUD for amounts. Personal data rule: the Privacy Act 1988 and the Australian Privacy Principles. Skills frame to cite: the Australian Qualifications Framework (AQF) levels.
Hong Kong (Eastern Asia)
Language: Chinese (Cantonese, Mandarin), English. Use HKD for amounts. Personal data rule: the Personal Data (Privacy) Ordinance. Skills frame to cite: the Hong Kong Qualifications Framework.
Georgia and Israel (Western Asia)
Language: Georgian, Hebrew, Arabic, English. Use GEL or ILS for amounts. Personal data rule: the personal data law of the country where the learner lives. Skills frame to cite: the national qualifications framework of that country.
Cayman Islands (Caribbean)
Language: English. Use KYD for amounts. Personal data rule: the Data Protection Act. Skills frame to cite: the local education and training framework.
Mexico
Language: Spanish, English. Use MXN for amounts. Personal data rule: the federal law on personal data held by private parties. Skills frame to cite: the national competency certification system and the education ministry levels.
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Draft
Draft course. Written in our own words from our own training outlines; no third-party text is used. Not live.