Wellbeing

Start with who needs group wellbeing sessions and habit coaching and why. Around workplaces, schools and community groups drive demand in Dubai, Abu Dhabi and the other emirates.

• List 10 offers or suppliers in the UAE with price per participant in AED and who buys.
• Interview 5 people from workplaces, schools and community groups: what do they buy now, how often, what do they pay, what annoys them?
• Learn three terms: Baseline (a measure taken before starting); Referral (sending a person to a licensed professional); Habit stack (adding a new habit to an existing one).
• Write a one-page brief: user, need, hoped-for price, and the rule that matters most.

Activity. Complete the market table, five interview notes and the brief.

Standard to meet. Price ten offers, interview five users, and state one need in one sentence.

Know the rule before the work. Main hazards here: overclaiming and unsafe exercise. Hazard thinking means list each step, ask what could go wrong, and decide the control.

• Ask your local authority or free zone which licence, permit or inspection applies. Write the answer and the date you asked.
• For each step (assess needs; design a safe plan; deliver; review progress) write the hazard and the control.
• Use a hierarchy: remove the hazard, replace it, separate people from it, change the way of work, then protective equipment last.
• Keep a one-page incident rule: who you call, what you stop, what you record.

Activity. Draw the flow and mark hazard and control at each step.

Standard to meet. Name a hazard and a control for every step, and answer the licence question in writing.

The work is a short chain: assess needs, design a safe plan, deliver, review progress. Learn each link, then link them with records.

• Write a checklist for each of the 4 steps: input, action, check, output.
• Time each step three times and note the slowest.
• Record a defect or delay each time it happens: what, where, cause, fix.
• Measure participants finishing the programme; this is your main number.

Activity. Run the chain three times (simulated or real) and fill the log.

Standard to meet. Complete three logs, and give the slowest step a cause and a fix.

What you do not measure you cannot improve. Your main measure is participants finishing the programme.

• Define participants finishing the programme: what counts, what does not, and over what period.
• Draw a simple chart of the last 10 results and mark the average.
• Find the top two causes of loss with a tally sheet, then fix the biggest one first.
• Check measuring tools: are they accurate, clean and in date?

Activity. Collect a tally for one week and make a Pareto chart.

Standard to meet. Complete the tally, name the biggest cause, and plan one fix with a date.

Know the cost of one participant before you set the price. Include materials, labour, energy, transport, licence share, waste and a safety margin.

• Cost per participant = total cost divided by participants sold (not made).
• Margin = (price minus cost) divided by price.
• Break-even units = fixed costs divided by gain per unit.
• Test the price with two users and write down the answer.

Activity. Build the cost sheet with AED on every line and have your mentor check it.

Standard to meet. Check that no cost is missing, and calculate the margin twice by different routes.

Customers return when you keep promises. Promise only what your workflow can deliver.

• Write a one-page offer: what is included, what is not, price, time, how you fix mistakes.
• Write a short script for the first call or visit.
• Agree dates in writing; confirm each change.
• Handle a complaint in four steps: listen, apologise for the impact, fix, record what changed.

Activity. Present the offer to two users and note changes.

Standard to meet. Write an offer with scope, price, time and a fix rule, and collect comments from two users.

Small, real and recorded. Change one thing at a time and learn quickly.

• Keep a daily log: date, units, cost, delays, defects, safety notes.
• Hold a 15-minute review each week with your mentor.
• Write down every complaint and what you changed.
• Take photos only where allowed and never of people without consent.

Activity. Complete 30 days of the log and four weekly reviews.

Standard to meet. Log 30 days, give each defect a cause, and keep weekly notes.

A decision beats a feeling. Compare plan with result and choose to scale, change or stop.

• Make a before and after table: cost per unit, defects, delays, repeat users.
• Write three lessons.
• Decide scale, change or stop, with the numbers behind it.
• Give two peers one strength and one fix each.

Activity. Present to a review room and collect one written comment from a user.

Standard to meet. Justify the decision with numbers, and give two peer reviews.

A good session is simple, safe and honest about what it can and cannot do.

• Screen for health limits before activity and know when to refer.
• Warm up, work, cool down; keep intensity reasonable.
• Use plain claims: 'helps relax', never 'cures'.
• Keep an attendance and feedback log.

Activity. Plan one session with screening, steps and a referral rule.

Standard to meet. Plan has screening, timing and no cure claims.

Simple before-and-after measures show progress without pretending to be medical tests.

• Pick one self-rated measure such as energy on a 1 to 10 scale.
• Record it at weeks 0, 4 and 8.
• Report the range and the number of participants.
• Treat small groups with care; avoid strong conclusions.

Activity. Design a three-point measure and a one-page report.

Standard to meet. Use honest wording, and state the sample size.

A wellbeing coach supports healthy habits. Some people need more than coaching, and knowing the limit protects them and you.

• Know the red flags: chest pain, fainting, thoughts of self-harm, eating that is clearly harming the body, or a sudden change in mood or weight.
• Never diagnose, never promise a cure, and never tell a client to stop prescribed treatment.
• Refer using a short script: say what you noticed, say it is outside your role, and help the client contact a qualified professional or the emergency number.
• Keep client information private; share only with consent, except where life is at risk.

Activity. Role-play three red-flag situations with a partner and write the referral note for each.

Standard to meet. Give no diagnosis, offer a referral the same day, and keep the note factual and private.

On the slide: L1 Basic · What a wellbeing session is

Notes: Name the three parts of a group wellbeing session and say what a baseline is. Notes: use the UAE workplace or school group as the case and ask learners to name one habit they could stack onto an existing one.

On the slide: L2 Awareness · No cure claims and referral

Notes: Describe why a coach must never promise a cure and when to refer a person to a licensed professional. Notes: show one fair claim and one overclaim; learners mark each, and anyone unwell is referred, never coached.

On the slide: L3 Foundation · Take a baseline and plan a session

Notes: Take one baseline measure from a volunteer and write a one-page safe session plan, working only under a competent supervisor. Notes: check the plan lists each step with its hazard and control, and that unsafe exercise is ruled out in writing.

On the slide: L4 Practitioner · Run a 30-day wellbeing pilot

Notes: Run the four steps (assess needs, design a safe plan, deliver, review progress) for a real or simulated group and report participants finishing the programme. Notes: price at AED 120 per participant against AED 60 cost, a gain of AED 60 or 50 per cent; learners redo the sums on their own numbers.

On the slide: L5 Specialist · Compare formats and decide

Notes: Compare two session formats by completion rate and cost per participant, and decide to scale, change or stop using a rule written before the test. Notes: use the AED 60 gain per participant as the limit on what a format may cost to run.

On the slide: L6 Advanced · Coach session leaders

Notes: Set safety rules, a referral script and a weekly review for a small team of session leaders. Notes: sample five session records a week against a checklist for baseline taken, hazards controlled and no cure claims.

On the slide: L7 Super expert · Design a workplace programme system

Notes: Design a wellbeing programme for several workplaces with safety rules, referral routes, an audit of claims and a 12-month plan. Notes: at 150 participants a month and AED 60 gain each, gross gain is AED 9,000; present one risk, one saving and the plan.