flagship course
Micro-Mobility Services
Plan and run a small shared bike or scooter service: fleet, safety, parking, pricing, maintenance and city rules.
about this course
What you will be able to do
- Understand Explain micro-mobility types and where they fit.
- Apply Plan fleet size, zones and parking.
- Analyse Estimate use and revenue.
- Evaluate Judge safety and city impact.
- Create Write an operations plan.
Task, condition and standard
Task
Plan a 30-day pilot of a shared micro-mobility service for one campus or district, with fleet, safety rules, maintenance, pricing and a community plan.
Condition
A computer, a map, a spreadsheet, two peers and a mentor. Real vehicles are not required.
Standard
Fleet and cost maths correct; safety rules and rider age limits stated; parking and permits checked; maintenance plan has daily checks; peers rate Meets or better.
Who it is for: Campus managers, tourism staff, city assistants, entrepreneurs. Requirements: none. Materials: lesson text, worked examples, templates, rubric, quiz, tracker.
lesson by lesson
8 modules with worked examples
Module 1 Types, fit and local conditions 3 hUnderstand
Different vehicles suit different places. Match the vehicle to the streets, the weather and the riders.
- Bikes, e-bikes, scooters, cargo bikes and adaptive trikes have different range, speed, cost and injury risk.
- Short trips under 5 km are the main use; e-assist helps on hills and with longer trips.
- Check street width, slopes, surface, rain and heat before choosing.
- Scooters have higher injury risk at speed; plan speed limits.
Activity. Compare three vehicle types for one site in a table.
Standard to meet. Include range, cost, risk and fit in the table.
Module 2 Zones, parking and rules 4 hApply
Order on the street keeps the service welcome.
- Place parking where people already walk: gates, stations and shops.
- Use geofencing (a map boundary set in the app) to slow vehicles in busy zones or end trips only in marked bays.
- Mark no-go zones near hospitals and schools.
- Work with the owner or authority.
Activity. Draw a zone map for a campus or district.
Standard to meet. Mark the zones and justify them.
Module 3 Fleet sizing and rebalancing 4 hAnalyse
Not too many and not too few vehicles.
- Fleet = peak trips / trips per vehicle per day.
- Keep 15 to 20 per cent of vehicles under repair or charging.
- Use trip data to move vehicles before peak times.
- Start small and measure.
Activity. Size a fleet for your case with spare allowance.
Standard to meet. Check that the maths is correct.
Module 4 Rider safety 5 hEvaluate
Prevent injuries.
- Helmets, lights, speed limits and age limits.
- A short in-app safety quiz before the first ride.
- Incident log, insurance and clear parking rules.
- Share lessons weekly.
Activity. Write safety rules and a first-ride quiz of five questions.
Standard to meet. Write measurable rules and a clear quiz.
Module 5 Maintenance and charging 4 hApply
Safe vehicles every day.
- Daily check: brakes, tyres, lights, bell and lock.
- Replace worn tyres and pads on a schedule.
- Train staff to handle batteries; never charge damaged packs.
- Keep spare parts and a repair log.
Activity. Create a check card and weekly calendar.
Standard to meet. Include ten items on the card and complete the calendar.
Module 6 Pricing, access and money 4 hEvaluate
Cover costs and stay fair.
- Unlock fee plus per-minute price; day and weekly passes.
- Costs: vehicles, staff, charging, repair, insurance and permits.
- Student and low-income discounts.
- Break-even trips per vehicle per day.
Activity. Build a pricing sheet and test two prices.
Standard to meet. Show the currency and calculate totals correctly.
Module 7 Community and environment 3 hEvaluate
Be a good neighbour.
- Noise, clutter and accessibility.
- Complaint line with a 24-hour response.
- Recycling of batteries and parts.
- Adaptations for riders with disabilities where possible.
Activity. List community actions and owners.
Standard to meet. Assign each an owner and a date.
Module 8 Pilot plan and stop rules 4 hCreate
Test before scaling.
- Targets for trips, safety and complaints.
- Stop rules: pause if serious injuries occur.
- Review weekly and report monthly.
- Decide: stop, change or grow.
Activity. Present the plan with stop rules.
Standard to meet. Set targets as numbers and state stop rules.
assessment
How you are checked
Your evidence: zone map, fleet sheet, safety rules, price sheet, maintenance plan. Two peers and one mentor mark it with this rubric. Pass: no criterion at 'Not yet'.
| Criterion | Not yet | Meets | Exceeds |
|---|---|---|---|
| Fleet and zones | Unclear | Clear | Clear and tested |
| Safety | Gaps | Rules set | Rules enforced and logged |
| Finance | No costs | Costs | Break-even shown |
| Pilot data | Targets with no baseline | Baseline trips, damage and complaints recorded before launch | Baseline compared with week four, and each rule change linked to the data |
| Road, helmet and parking rules | Rules not checked | Road, speed, helmet and parking rules for the place are written down | Rules checked with the local authority and a permit step recorded |
Ten-question check, with model answers
Q1. Typical trip length?
Model answer: Under about 5 km. (Covered in module 1: Types, fit and local conditions. To pass that module: Include range, cost, risk and fit in the table.)
Q2. Fleet formula?
Model answer: Peak trips / trips per vehicle per day. (Covered in module 3: Fleet sizing and rebalancing. To pass that module: Check that the maths is correct.)
Q3. Name a safety rule.
Model answer: Helmets or speed limits. (Covered in module 4: Rider safety. To pass that module: Write measurable rules and a clear quiz.)
Q4. Daily check items?
Model answer: Brakes, tyres, lights, bell, lock. (Covered in module 5: Maintenance and charging. To pass that module: Include ten items on the card and complete the calendar.)
Q5. Break-even idea?
Model answer: Trips per day needed to cover costs. (Covered in module 6: Pricing, access and money. To pass that module: Show the currency and calculate totals correctly.)
Q6. Why parking zones?
Model answer: To avoid clutter. (Covered in module 2: Zones, parking and rules. To pass that module: Mark the zones and justify them.)
Q7. Why insurance?
Model answer: Covers incidents. (Covered in module 4: Rider safety. To pass that module: Write measurable rules and a clear quiz.)
Q8. What is rebalancing?
Model answer: Moving vehicles to demand. (Covered in module 3: Fleet sizing and rebalancing. To pass that module: Check that the maths is correct.)
Q9. Name a community issue.
Model answer: Noise or blocked paths. (Covered in module 7: Community and environment. To pass that module: Assign each an owner and a date.)
Q10. What is a pilot?
Model answer: A short test before scaling. (Covered in module 8: Pilot plan and stop rules. To pass that module: Set targets as numbers and state stop rules.)
levels L1 to L7
The ladder, slide by slide
Seven slides, one per level. Open each for the slide text and the speaker notes.
Slide 1 L1 Basic: Types, fit and local conditions
L1: learner can name types. Focus module: Types, fit and local conditions (Understand, 3 h). Different vehicles suit different places. Match the vehicle to the streets, the weather and the riders. Key points: Bikes, e-bikes, scooters, cargo bikes and adaptive trikes have different range, speed, cost and injury risk. Short trips under 5 km are the main use; e-assist helps on hills and with longer trips. Check street width, slopes, surface, rain and heat before choosing. Scooters have higher injury risk at speed; plan speed limits.
Speaker notes. Teach: open with the worked example. A flat tourist promenade suits light bikes. A hilly university suits e-bikes with 60 km range. A district with wide pavements may allow scooters with a 15 km/h limit. Then set the activity: Compare three vehicle types for one site in a table. Mark against the standard: Table has range, cost, risk and fit. Check at this level: Typical trip length? Model answer: Under about 5 km.
Slide 2 L2 Awareness: Zones, parking and rules
L2: learner knows safety rules. Focus module: Zones, parking and rules (Apply, 4 h). Order on the street keeps the service welcome. Key points: Place parking where people already walk: gates, stations and shops. Use geofencing in the app to slow vehicles in busy zones or end trips only in marked bays. Mark no-go zones near hospitals and schools. Work with the owner or authority.
Speaker notes. Teach: open with the worked example. A campus limits scooters to 10 km/h in the library courtyard through the app and marks bays at four gates. Then set the activity: Draw a zone map for a campus or district. Mark against the standard: Zones are marked and justified. Check at this level: Why parking zones? Model answer: To avoid clutter.
Slide 3 L3 Foundation: Fleet sizing and rebalancing
L3: learner can plan zones. Focus module: Fleet sizing and rebalancing (Analyse, 4 h). Not too many and not too few vehicles. Key points: Fleet = peak trips / trips per vehicle per day. Keep 15 to 20 per cent of vehicles under repair or charging. Use trip data to move vehicles before peak times. Start small and measure.
Speaker notes. Teach: open with the worked example. 60 peak trips at 6 trips per vehicle need 10 vehicles plus 2 spares. With 20 per cent unavailable, only about 10 are on the street at once. Then set the activity: Size a fleet for your case with spare allowance. Mark against the standard: Maths correct. Check at this level: Fleet formula? Model answer: Peak trips / trips per vehicle per day.
Slide 4 L4 Practitioner: Rider safety
L4: learner can run daily checks. Focus module: Rider safety (Evaluate, 5 h). Prevent injuries. Key points: Helmets, lights, speed limits and age limits. A short in-app safety quiz before the first ride. Incident log, insurance and clear parking rules. Share lessons weekly.
Speaker notes. Teach: open with the worked example. After a five-question quiz is added, near misses fall by a third in a month. A slow zone near pedestrians reduces collisions. Then set the activity: Write safety rules and a first-ride quiz of five questions. Mark against the standard: Write measurable rules and a clear quiz. Check at this level: Name a safety rule. Model answer: Helmets or speed limits.
Slide 5 L5 Specialist: Maintenance and charging
L5: learner can price and size. Focus module: Maintenance and charging (Apply, 4 h). Safe vehicles every day. Key points: Daily check: brakes, tyres, lights, bell and lock. Replace worn tyres and pads on a schedule. Train staff to handle batteries; never charge damaged packs. Keep spare parts and a repair log.
Speaker notes. Teach: open with the worked example. A weekly brake and tyre check finds three worn pads before any incident. A tag shows the last check date. Then set the activity: Create a check card and weekly calendar. Mark against the standard: Include ten items on the card and complete the calendar. Check at this level: Daily check items? Model answer: Brakes, tyres, lights, bell, lock.
Slide 6 L6 Advanced: Community and environment
L6: learner can lead operations. Focus module: Community and environment (Evaluate, 3 h). Be a good neighbour. Key points: Noise, clutter and accessibility. Complaint line with a 24-hour response. Recycling of batteries and parts. Adaptations for riders with disabilities where possible.
Speaker notes. Teach: open with the worked example. A trike option and a pickup service help riders who cannot use a scooter. A fine for blocking paths is explained and enforced fairly. Then set the activity: List community actions and owners. Mark against the standard: Each has an owner and a date. Check at this level: Name a community issue. Model answer: Noise or blocked paths.
Slide 7 L7 Super expert: Pilot plan and stop rules
L7: learner can audit a pilot. Focus module: Pilot plan and stop rules (Create, 4 h). Test before scaling. Key points: Targets for trips, safety and complaints. Stop rules: pause if serious injuries occur. Review weekly and report monthly. Decide: stop, change or grow.
Speaker notes. Teach: open with the worked example. The pilot is paused after two incidents to review rules, then resumed with stricter zones and a rider quiz. Then set the activity: Present the plan with stop rules. Mark against the standard: Set targets as numbers and state stop rules. Check at this level: What is a pilot? Model answer: A short test before scaling.
jobs this leads to
Where this takes you
- Fleet technician. Checks and repairs.
- Operations coordinator. Rebalances fleet.
- Community liaison. Handles complaints.
- Data analyst assistant. Tracks trips.
- Campus mobility manager. Runs services.
Next courses: car sharing business, electric car basics, city planning basics.
ten locations and global
Your place
City permits and helmet laws differ by place.
India (Bengaluru)
Language: English, Hindi, Kannada. Write numbers in INR. Personal data rule: Digital Personal Data Protection Act 2023. Skills frame to name in your evidence: National Skills Qualifications Framework (NSQF) and the national credit framework. Consumer rule: Consumer Protection Act 2019.
Netherlands (Eindhoven area)
Language: Dutch, English. Write numbers in EUR. Personal data rule: EU GDPR (Dutch: AVG), supervised by the Autoriteit Persoonsgegevens. Skills frame to name in your evidence: the Dutch qualification framework (NLQF) linked to the European Qualifications Framework. Consumer rule: EU and Dutch consumer rules (14-day cooling-off for online sales).
UAE (Dubai and Abu Dhabi)
Language: Arabic, English. Write numbers in AED. Personal data rule: Federal Decree-Law No. 45 of 2021 (personal data protection). Skills frame to name in your evidence: the emirate education and training regulators (for example KHDA in Dubai) and the national qualifications framework. Consumer rule: local consumer-protection law.
Brazil (Sao Paulo)
Language: Portuguese (Spanish and English support). Write numbers in BRL. Personal data rule: LGPD (Lei Geral de Protecao de Dados). Skills frame to name in your evidence: the national technical-education catalogue and the national S-system training bodies. Consumer rule: the Consumer Defence Code (CDC).
Canada (Toronto)
Language: English, French. Write numbers in CAD. Personal data rule: PIPEDA, with provincial rules where they apply. Skills frame to name in your evidence: the provincial colleges framework and the national credential-recognition guidance. Consumer rule: local consumer-protection law.
United States
Language: English, Spanish. Write numbers in USD. Personal data rule: state privacy laws (for example California), and COPPA for children under 13. Skills frame to name in your evidence: state and community-college credit systems. Consumer rule: local consumer-protection law.
Singapore
Language: English, Mandarin, Malay, Tamil. Write numbers in SGD. Personal data rule: Personal Data Protection Act (PDPA). Skills frame to name in your evidence: the Singapore national skills frameworks and the national credit system. Consumer rule: local consumer-protection law.
Australia
Language: English. Write numbers in AUD. Personal data rule: the Privacy Act 1988 and the Australian Privacy Principles. Skills frame to name in your evidence: the Australian Qualifications Framework (AQF) levels. Consumer rule: local consumer-protection law.
Hong Kong (Eastern Asia)
Language: Chinese (Cantonese, Mandarin), English. Write numbers in HKD. Personal data rule: the Personal Data (Privacy) Ordinance. Skills frame to name in your evidence: the Hong Kong Qualifications Framework. Consumer rule: local consumer-protection law.
Georgia and Israel (Western Asia)
Language: Georgian, Hebrew, Arabic, English. Write numbers in GEL or ILS. Personal data rule: the personal data law of the country where the learner lives. Skills frame to name in your evidence: the national qualifications framework of that country. Consumer rule: local consumer-protection law.
Cayman Islands (Caribbean)
Language: English. Write numbers in KYD. Personal data rule: the Data Protection Act. Skills frame to name in your evidence: the local education and training framework. Consumer rule: local consumer-protection law.
Mexico
Language: Spanish, English. Write numbers in MXN. Personal data rule: the federal law on personal data held by private parties. Skills frame to name in your evidence: the national competency certification system and the education ministry levels. Consumer rule: local consumer-protection law.
Global
The global version uses plain English, metric units, and your own currency. Machine translation is available in every language; the English text is the official text. Before you act for real, check your local rules with an adviser. Currency: USD (or your own currency, written next to every number).
next
Draft
Draft flagship. Written in our own words. Not live. Check local rules with an adviser before you act for real.