flagship course · Brazil

Sustainability Management

Eight modules take you from the first customer to a running, measured service in sustainability management.

about this course

What you will be able to do

L4 Practitioner8 modules · 34 h lessons plus practiceBrazil, São Paulo · Phase 2 (2027 to 2028)

Analyse Know your customer and market: Define a specific customer, build a rival table with prices, and trace every claim to an interview or a source.
Understand Rules, registration and data duties in Brazil: Cite an official source for every line, assume nothing, and date every pending item. Local law always wins over this course.
Create Design the offer: Check that promise, proof and price are consistent, fit the terms on one page, and record three customer reactions.
Apply Run the work step by step: Write procedures a stranger can follow, record weekly numbers for each measure, and trace one defect to a root cause.
Evaluate Safety, quality and risk: Rank controls by preference for the top risks, run the drill, and start the log. Where a regulation applies, follow the official rule.
Apply People, skills and service: Write role cards with measurable standards, show the sign-off steps in training, and write the service rules in plain words.
Analyse Money: cost, price and break-even: Calculate correctly, give every figure a source or mark it as an assumption, and show a downside case.
Evaluate Grow, measure and renew: Set a measurable, dated target, break the actions down small enough to start this week, and put the review date in the calendar.

Task, condition and standard

Task

Plan, start and run sustainability management in São Paulo: serve a firm or city office, deliver a measured plan to cut waste and emissions, keep records, and show a working month of numbers.

Condition

About 8 weeks part-time. Own phone or computer, real customers or a real practice site, a peer and a mentor for the final review. Local rules and licences checked against official sources.

Standard

Every module standard is met; all claims are true and backed by records; peers and a mentor mark the evidence 'Meets' or better.

Who it is for: students, graduates, career changers, owners, workers and returners. Requirements: none. Materials: lesson text, templates, tracker, rubric, check with answers.

lesson by lesson

8 modules with worked examples

Module 1 Know your customer and market 4 hAnalyse

Every sound business in sustainability management begins with one clear customer and one clear problem. In São Paulo and the wider state, demand is real but crowded, so a small, well-described customer group wins before a broad one.

In sustainability management: Customers want to cut cost and prove claims; start with one site and its bills.
Write the customer in one sentence: a firm or city office. Add the place, the moment of need and what they use today.
List five rivals or substitutes within reach. For each, record price, strength, weakness and how people reach it.
Interview at least eight real customers with open questions. Record exact words, not your summary.
Count the market in units: how many assessments could one area buy in a month? Use two public sources and your own count, then take the lower figure.
Choose one first segment and say why the others wait.

Worked example. Weak: 'Everyone needs a measured plan to cut waste and emissions.' Strong: 'Our first customer is a firm or city office within 8 km of the centre, who today pays R$ 9.900 per assessment and complains about delay. We target 4 assessments a month by month three.'

Second worked scenario. Scenario: ten customers are interviewed for sustainability management. Seven say price, two say speed, one says trust. Question: which first message do you write, and which interview record backs it? Model answer: lead with the assessment price and speed promise, keep trust proof as the second line, and cite the seven price answers by date.

Activity. Write the one-sentence customer, a five-row rival table and eight interview records. Share them with a peer for a challenge round.

Standard to meet. Define a specific customer, build a rival table with prices, and trace every claim to an interview or a source.

Module 2 Rules, registration and data duties in Brazil 4 hUnderstand

Brazil asks every trader to be visible and accountable. Know which register, tax regime and sector rules apply before the first sale, and check each against the current official text.

In sustainability management: Environmental licences and reporting duties apply; avoid claims that cannot be proven.
Choose a legal form: micro-entrepreneur (MEI) only if your activity appears on the official MEI list, or a company registered with a CNPJ. Regulated activities need their sector authorisation first. Check the current limits and lists on the official portal.
Learn the tax regime that fits your size and write down which taxes you will collect and pay, and when.
Find the sector rules for sustainability management: licences, inspections, professional registers. List each with the office that issues it and the renewal date.
Personal data of customers falls under Brazil's data protection law (LGPD). Collect only what you need, say why, keep it safe, and name who answers questions.
Consumer law gives buyers clear rights on information, returns and complaints. Put your terms in plain Portuguese.

Worked example. Checklist for a new sustainability management trader: 1) legal form (CNPJ, or MEI only if your activity is on the official list); 2) city operating licence; 3) sector licence or register; 4) tax set-up; 5) privacy notice; 6) written terms. Each has an owner and a date.

Second worked scenario. Scenario: a neighbour says registration can wait until the first R$ 45.000 of sales. Question: what do you do? Model answer: do not delay; write the compliance table first, confirm the register, tax and sector licence with the official office, and start only where the table shows no open blocker.

Activity. Build your own six-line compliance table for your first location. Mark what is done, what is pending and who confirms it.

Standard to meet. Cite an official source for every line, assume nothing, and date every pending item. Local law always wins over this course.

Module 3 Design the offer 4 hCreate

An offer states what the customer gets, how well, by when and at what price. For a measured plan to cut waste and emissions, the offer must make the quality visible and the next step easy.

In sustainability management: Offer a baseline, a target, a plan and a yearly report.
Describe the core offer in three lines: what is delivered (a measured plan to cut waste and emissions), the standard it meets, and the time it takes.
Add one proof for each promise: a sample, a test result, a guarantee or a customer record.
Price from cost upward and from customer value downward, then pick a price inside both.
Write a simple one-page terms sheet: what is included, what is extra, how to cancel.
Create two options at most, so choice stays easy.

Worked example. Offer: 'A measured plan to cut waste and emissions, delivered within agreed time, checked against a written standard, price R$ 9.000 per assessment. Proof: a dated record the customer can check and sign. Changes or cancellation by written agreement before work begins.'

Second worked scenario. Scenario: a customer asks for a discount from R$ 9.000 to R$ 8.100 per assessment. Question: decide with numbers. Model answer: contribution falls from R$ 5.500 to R$ 4.600 per assessment; offer an extra of value (for example faster service) before cutting price, and accept only if the lower contribution still clears break-even.

Longer notes. Begin with a baseline for a small bakery, clinic or workshop: copy twelve months of electricity, water and waste bills into one sheet and read the meters on a normal day. Find the three biggest costs and the hours they run. Pick two or three actions with a short payback, such as efficient lamps, door seals on cold rooms or a sorting corner for recyclables. Compare each by cost, installation time and expected saving in kilowatt-hours. Report results in reais and in units, never in vague green words. Print no 'low waste' claim on a loaf label until the current environmental and labeling rules have been read.

Extra worked example. Your assessment of one client site is priced at R$ 9.000. Field work and reporting cost R$ 3.500 per assessment, so contribution is R$ 5.500, 61,1 percent. With 6 assessments revenue is R$ 54.000 and contribution R$ 33.000; after fixed cost of R$ 15.000 a month, profit is R$ 18.000. Break-even is 3 assessments. A client that cuts 18 percent of an R$ 8.000 electricity bill and saves R$ 560 in waste (worked-example figures, not market data) gains R$ 2.000 a month and gets the R$ 9.000 back in 4,5 months.

Activity. Write the offer card, the proof list and the terms sheet. Test them with three customers and note every point where they hesitated.

Standard to meet. Check that promise, proof and price are consistent, fit the terms on one page, and record three customer reactions.

Module 4 Run the work step by step 5 hApply

Good operations make results repeatable. For sustainability management, write each step so a new person could follow it on their first day, and measure each step.

In sustainability management: Measure energy, water, waste and emissions monthly; use the same method each time.
Map the process from first contact to paid and closed. Typical stages: enquiry, quote, preparation, delivery of the assessment, check, payment, follow-up.
Name the key resource at each stage: a measured baseline. Note what happens if it is missing.
Write a one-page standard procedure per stage: who, what, tool, time, record.
Choose three measures: speed, quality (errors per 100) and customer rating. Review them every week.
Fix the cause of a defect, not the symptom. Ask 'why' five times and record the answer.

Worked example. Stage record: 'Prepare. Owner: lead. Time: 30 min. Tool: checklist. Record: signed sheet. Defect found on 1 of 2 assessments last week; cause: missing check on a measured baseline; fix: add check at start, review next Friday.'

Second worked scenario. Scenario: of 6 assessments last month, 1 had a defect traced to a measured baseline. Question: what is the defect rate and what is your first action? Model answer: about 17 defects per 100; stop the cause (add a check at the start), correct affected customers, log the cause, and re-measure next week.

Activity. Draw the process map and write procedures for the two riskiest stages. Run each once and time it.

Standard to meet. Write procedures a stranger can follow, record weekly numbers for each measure, and trace one defect to a root cause.

Module 5 Safety, quality and risk 4 hEvaluate

The most serious risk in this field is claims that cannot be proven. A calm, written risk routine protects people first and the business second.

In sustainability management: Greenwashing is the key risk; every claim needs data and a source.
List ten things that could go wrong. Score each for how likely (1 to 5) and how serious (1 to 5). Multiply and sort.
For the top five, choose a control: remove the hazard, replace it, guard it, train people, or use protective gear, in that order of preference.
Write who does what in an emergency, and rehearse it once a quarter.
Keep an incident and near-miss log. Near-misses are free lessons.
Check that insurance and legal duties match the risk you actually carry.

Worked example. Risk row: 'Hazard: claims that cannot be proven. Likelihood 3, severity 5, score 15. Control: written check before each assessment, trained staff, log sheet. Owner: site lead. Review monthly.'

Second worked scenario. Scenario: a near-miss occurs: claims that cannot be proven nearly happened but no one was hurt. Question: what do you do in the next 24 hours? Model answer: make safe, record the event, ask the five whys, add or tighten one control, brief the team, and set a review date; near-misses count as lessons, not blame.

Activity. Build a ten-row risk register and a one-page emergency plan. Run a ten-minute drill with a peer and note two improvements.

Standard to meet. Rank controls by preference for the top risks, run the drill, and start the log. Where a regulation applies, follow the official rule.

Module 6 People, skills and service 4 hApply

People deliver the promise. Define roles, train to a standard and give feedback in the open.

In sustainability management: Train site champions to read meters and log data.
Write a role card for each person: purpose, five tasks, the standard for each, and who to ask for help.
Train by showing, doing with support, then doing alone with a check. Record sign-off per task.
Set service rules for answering customers: reply times, tone, how to apologise and fix.
Hold a ten-minute team check each day: yesterday's problem, today's plan, one risk.
Build a growth path: what a new person can do in week 1, month 3 and month 12.

Worked example. Training record: 'Task: process a complaint. Shown 2 May; done with support 4 May; done alone 8 May, checked: apology, fix, follow-up call. Signed by lead.'

Second worked scenario. Scenario: a new hire completes training but a customer complaint shows a skipped step. Question: whose gap is it? Model answer: first the system: check the role card, the training sign-off and the checklist; then coach the person and fix the document so the step cannot be skipped.

Longer notes. Name one champion in each team: a cook, a driver, a cleaner, a clerk. Give each a single weekly task, such as reading the water meter on Monday or emptying and weighing the sorting bins. Walk the premises together with the team and ask them to point at every tap left running, light left on and bin mixed up. Count rather than guess: kilograms of waste, liters of water, kilowatt-hours. Thank the team in the Friday meeting when a number improves. Tailor the message, since drivers control fuel and cleaners control detergent. Draft a one-page guide in plain words and revise it after feedback.

Extra worked example. In a worked example, not market data, one assessment takes 40 field hours at R$ 87,50, which is R$ 3.500, close to the variable cost of R$ 3.500. After training two assessors on a checklist, an assessment takes 34 hours, costing R$ 2.975. You save R$ 525 per assessment, or R$ 3.150 on 6 assessments a month. Training two assessors for 8 hours each at R$ 100 costs R$ 1.600, so the checklist pays for itself in 0,51 months of assessments.

Activity. Write two role cards and a training plan for one new hire. Role-play a hard customer conversation twice and review.

Standard to meet. Write role cards with measurable standards, show the sign-off steps in training, and write the service rules in plain words.

Module 7 Money: cost, price and break-even 5 hAnalyse

A business lives or dies on a few numbers. Know your contribution per unit, your fixed costs and the volume you need.

In sustainability management: Show payback of each measure in months.
Contribution per assessment = price minus variable cost. Fixed costs are paid whether you sell or not.
Break-even units = fixed cost divided by contribution. Plan to pass it by a safe margin.
Make a 12-month cash plan. Cash timing matters as much as profit: customers may pay late, suppliers may want money first.
Keep money for business and money for the owner apart.
Test the plan: what if sales fall by a quarter, or cost rises by a tenth?

Worked example. Worked example, all figures in reais: price R$ 9.000, variable cost R$ 3.500, contribution R$ 5.500 per assessment. Fixed cost R$ 15.000 a month. Break-even = R$ 15.000 / R$ 5.500 = 2,73, so 3 assessments a month. At 6 assessments a month, profit = R$ 5.500 x 6 - R$ 15.000 = R$ 18.000. These are teaching figures that belong to this example only; later examples and the case study use their own figures. Use your own.

Second worked scenario. Scenario: sales fall to 4 assessments a month. Question: what is the monthly result? Model answer: R$ 5.500 x 4 - R$ 15.000 = R$ 7.000; compare with break-even of 3 assessments and decide whether to cut fixed cost or raise volume first. Teaching figures only.

Activity. Build your own table: price, variable cost, contribution, fixed cost, break-even and a downside case at 75% of sales. Show it to a peer or mentor.

Standard to meet. Calculate correctly, give every figure a source or mark it as an assumption, and show a downside case.

Module 8 Grow, measure and renew 4 hEvaluate

Growth should follow proof. Measure, learn, then add; and keep returning to the customer.

In sustainability management: Grow by publishing verified results and repeating the cycle.
Pick one growth lever at a time: new customers, a higher repeat rate, a better price, or a new offer.
Set one measurable target for 90 days, such as 'raise repeat customers from 20% to 30%'.
Ask each customer how they found you, and record it. Spend more where the record shows results.
Review monthly: numbers, defects, complaints, cash. Write three decisions each time.
Plan the renewal of licences, equipment and skills a year ahead.

Worked example. 90-day plan: 'Lever: repeat customers. Action: follow-up call after every assessment. Target: repeat rate from 20% to 30%. Check: weekly count. Review date: day 45 and day 90.'

Second worked scenario. Scenario: you can add 2 assessments a month by one of two levers: a follow-up call to past customers or a price rise of R$ 900 to R$ 9.900. Question: how do you choose? Model answer: test the cheaper reversible lever first (the call), measure for 30 days, and only then try the price change, so you can tell which one worked.

Longer notes. Record monthly use of energy, water and materials, plus the weight of waste sent to landfill. Divide each by output, for example liters per assessment report produced, so a busy month does not hide real progress. Compare against the baseline year and set the next target only after the last one is met or explained. Put sites side by side and copy the habit of the best one. Review the plan yearly and retire actions that stalled. Say openly which targets you missed. Say 'reduced' only where your own meter readings show it, and read the current reporting and claims rules before printing a figure.

Extra worked example. The proposal counts are worked-example figures, not market data. You send 15 proposals a month and win 6, so conversion is 6 / 15 = 40 percent. A visit to a past client lifts wins to 8, or 53,3 percent. Two more assessments add 2 x R$ 5.500 = R$ 11.000 of contribution. Profit rises from R$ 18.000 to R$ 29.000. On the same fixed cost, revenue climbs from R$ 54.000 to R$ 72.000 once past clients are visited.

Activity. Write a 90-day plan with one target, three actions and a review date. Present it in five minutes and take questions.

Standard to meet. Set a measurable, dated target, break the actions down small enough to start this week, and put the review date in the calendar.

case study

A case to work through

Situation. A bakery with 14 employees in Pinheiros, São Paulo, spends R$ 3.800 a month on electricity and throws away about 60 kilograms of unsold bread each week. The owner wants to be more sustainable but sees only costs. A friend suggests new ovens at R$ 28.000, which he cannot afford. A consultancy offers a full assessment at R$ 9.000, and it would cost the consultancy R$ 3.500 to deliver. A nearby shelter might accept some unsold bread if it is handled safely, and a cooperative collects cardboard. He needs a plan that saves money first, uses simple measurement and avoids empty promises to customers. He has two weeks to start.

Task. Say what you would do first, next and last, and what record you would keep.

Model answer. First, measure: read the meter for each oven, weigh the unsold bread daily and note what is left by product. Next, test low-cost actions: door seals, switching ovens off between batches, baking smaller later batches. If the assessment finds 15 percent on electricity, R$ 570, and cuts waste by 40 percent of 260 kilograms a month at R$ 8 per kilogram, R$ 832, the saving is R$ 1.402 a month. The R$ 9.000 assessment pays back in R$ 9.000 / R$ 1.402 = 6,42 months, while the R$ 28.000 ovens would need 20,0 months. For the consultancy, contribution is R$ 5.500 per assessment. Keep bills, weighing logs and shelter receipts. The saving percentages and the R$ 8 per kilogram are worked-example figures, not market data; the shelter confirms the current food donation rules. Review the figures after the first month, then after three. For the consultancy, 6 assessments give R$ 18.000 of profit, and the third of the month is the first to clear the R$ 15.000 fixed cost (15.000 / 5.500 = 2,73).

assessment

How you are checked

Evidence: customer file, compliance table, offer card, procedures, risk register, role cards, money table, 90-day plan. Mentor and peers mark it with this rubric. Pass: no criterion at 'Not yet'.

Marking rubric
Criterion	Not yet	Meets	Exceeds
Customer and market	Everyone is the customer	One segment with interviews	Segment, interviews and a counted market
Rules and records	Unaware of duties	Table with sources	Table kept current, owner and dates
Offer and operations	No written standard	Offer card and procedures	Procedures measured weekly
Safety and risk	No register	Ranked register	Register, drill and incident log
Money	No numbers	Break-even correct	Break-even, cash plan and downside case

Ten-question check, with model answers

Q1. Why write the customer in one sentence?

Model answer: It makes the offer, the price and the message specific; you can test it with real people. (Covered in module 1: Know your customer and market. To pass that module: Define a specific customer, build a rival table with prices, and trace every claim to an interview or a source.)

Q2. Name the two Brazilian registers a small trader may choose between.

Model answer: MEI for micro-entrepreneurs whose activity is on the official list, or a company with a CNPJ (check current limits; regulated activities need sector authorisation first). (Covered in module 2: Rules, registration and data duties in Brazil. To pass that module: Cite an official source for every line, assume nothing, and date every pending item. Local law always wins over this course.)

Q3. Which Brazilian law governs customer personal data?

Model answer: LGPD, the general data protection law. (Covered in module 2: Rules, registration and data duties in Brazil. To pass that module: Cite an official source for every line, assume nothing, and date every pending item. Local law always wins over this course.)

Q4. What does an offer state, and what backs it up?

Model answer: What is delivered, to what standard and by when, and at what price, with proof. (Covered in module 3: Design the offer. To pass that module: Check that promise, proof and price are consistent, fit the terms on one page, and record three customer reactions.)

Q5. Why write a procedure per stage?

Model answer: So any trained person can repeat it and so each stage can be measured. (Covered in module 4: Run the work step by step. To pass that module: Write procedures a stranger can follow, record weekly numbers for each measure, and trace one defect to a root cause.)

Q6. What is the main risk named for sustainability management in this course, and what is the first control to try?

Model answer: Claims that cannot be proven. Start by removing or reducing its cause; where that is not possible, add guards, training and protection, and record each control in the risk register. (Covered in module 5: Safety, quality and risk. To pass that module: Rank controls by preference for the top risks, run the drill, and start the log. Where a regulation applies, follow the official rule.)

Q7. Order the controls from best to last.

Model answer: Remove, replace, guard, train, protect with gear. (Covered in module 5: Safety, quality and risk. To pass that module: Rank controls by preference for the top risks, run the drill, and start the log. Where a regulation applies, follow the official rule.)

Q8. Define contribution per unit.

Model answer: Price minus variable cost per unit. (Covered in module 7: Money: cost, price and break-even. To pass that module: Calculate correctly, give every figure a source or mark it as an assumption, and show a downside case.)

Q9. Using the worked example, what is break-even in assessments?

Model answer: 3 assessments a month (fixed R$ 15.000 / contribution R$ 5.500, rounded up). (Covered in module 7: Money: cost, price and break-even. To pass that module: Calculate correctly, give every figure a source or mark it as an assumption, and show a downside case.)

Q10. Why change only one growth lever at a time?

Model answer: So you can tell which change caused the result. (Covered in module 8: Grow, measure and renew. To pass that module: Set a measurable, dated target, break the actions down small enough to start this week, and put the review date in the calendar.)

levels L1 to L7

Where this sits on the ladder

Seven levels, one slide each. Read the slide, then read the speaker notes under it. Credits stack and you can step in and out; this course is L4.

Slide 1 of 7: L1 Basic: Sustainability Management

Name main sustainability topics such as energy, water and waste
Identify everyday actions that reduce impact
Recall why records matter

Notes for slide 1

Beginners name the main topics, energy, water and waste, and match each to an everyday action such as switching off idle machines or separating cardboard. They also learn why a written record matters. About 8 to 10 hours. Evidence is a one-week home or workplace log and a short quiz.

Slide 2 of 7: L2 Awareness: Sustainability Management

Describe the link between business and environment
Explain carbon and recycling simply
Recognise Sao Paulo city challenges

Notes for slide 2

This level connects business and environment: carbon, recycling and the pressure of a big city like Sao Paulo, from floods to landfill. Allow about 15 hours. Evidence is a short report on one local firm, listing its main impacts and one measurable action it could take.

Slide 3 of 7: L3 Foundation: Sustainability Management

Measure energy and waste in a small site
Compare options to reduce use
Report findings in plain language

Notes for slide 3

The learner reads an electricity bill, weighs waste for a week and compares two ways to reduce use, then reports in plain language. About 30 hours. Pass standard: measured numbers with units, a comparison table and findings a shop owner can read in five minutes.

Slide 4 of 7: L4 Practitioner: Sustainability Management

Plan a sustainability service in Sao Paulo across 8 modules
Start with a measured baseline, tools and first clients
Run improvement plans and yearly reports; check the current official text

Notes for slide 4

This module plans an assessment service: baseline measurement, a tool kit (clamp meter, scale, checklist), a price per assessment, a report template and a yearly follow-up. Eight modules, around 60 hours. The learner delivers a costed plan and the number of assessments needed to cover monthly costs, with rules checked against the current official text.

Slide 5 of 7: L5 Specialist: Sustainability Management

Analyse supply chain impacts
Design a waste and energy plan
Evaluate results against goals

Notes for slide 5

A specialist follows a supply chain from raw material to customer, finds the largest impacts and designs a waste and energy plan with targets. Results are evaluated against goals. Plan 100 hours. Evidence is a plan with baseline figures, actions, owners and dates. Each figure is checked against a bill or a weighing record.

Slide 6 of 7: L6 Advanced: Sustainability Management

Lead a reporting cycle
Develop staff and supplier programmes
Negotiate targets with leaders

Notes for slide 6

Advanced learners run a reporting cycle, build programmes for staff and suppliers and negotiate targets with company leaders. About 150 hours with a supervised file. Standard is a yearly report where every claim is traceable to a measurement. Evidence includes a draft report with sources, a staff briefing plan and a supplier letter asking for data, so progress can be audited by an outside reader.

Slide 7 of 7: L7 Super expert: Sustainability Management

Create a long-term sustainability strategy
Mentor teams and review claims
Critique methods and guide good practice

Notes for slide 7

The expert writes a long-term strategy, mentors teams, reviews claims for accuracy and critiques methods in public. Over 200 hours of teaching and review, supported by published work or independent assessment. Avoiding empty green claims is part of the standard. The learner now helps raise others from L1.

jobs this leads to

Where this takes you

Generic roles, from entry to senior. Each opens the pathways page; use the Career Launch course for the job-search method.

Sustainability Assistant: Collects energy, water and waste data for an organisation.
Environmental Technician: Measures impacts on site and keeps environmental records.
Sustainability Coordinator: Runs projects that cut waste and energy use in an organisation.
Sustainability Analyst: Studies data and writes reports on environmental and social results.
Sustainability Manager: Sets goals and leads the programme across the organisation.
Head of Sustainability: Directs the long-term plan and reports to senior leaders and owners.

Career Launch: from plan to offer

ten locations and global

Your place

Local rules change licences, taxes, data duties and customer rights. This course is written for São Paulo. Check the current official text for your own place.

India (Bengaluru)

Language: English, Hindi, Kannada. Currency: INR. Registration: Udyam (small business) or company registration with the Ministry of Corporate Affairs. Data rule for what you publish: Digital Personal Data Protection Act 2023. Skills frame to cite: National Skills Qualifications Framework (NSQF) and the national credit framework.

Netherlands (Eindhoven area)

Language: Dutch, English. Currency: EUR. Registration: registration with the Chamber of Commerce (KvK). Data rule for what you publish: EU GDPR (Dutch: AVG), supervised by the Autoriteit Persoonsgegevens. Skills frame to cite: the Dutch qualification framework (NLQF) linked to the European Qualifications Framework.

UAE (Dubai and Abu Dhabi)

Language: Arabic, English. Currency: AED. Registration: a trade licence from the emirate economic department or a free-zone licence. Data rule for what you publish: Federal Decree-Law No. 45 of 2021 (personal data protection). Skills frame to cite: the emirate education and training regulators (for example KHDA in Dubai) and the national qualifications framework.

Brazil (Sao Paulo)

Language: Portuguese (Spanish and English support). Currency: BRL. Registration: CNPJ registration, or MEI for micro-entrepreneurs. Data rule for what you publish: LGPD (Lei Geral de Protecao de Dados). Skills frame to cite: the national technical-education catalogue and the national S-system training bodies.

Canada (Toronto)

Language: English, French. Currency: CAD. Registration: federal or Ontario business registration. Data rule for what you publish: PIPEDA, with provincial rules where they apply. Skills frame to cite: the provincial colleges framework and the national credential-recognition guidance.

United States

Language: English, Spanish. Currency: USD. Registration: state registration (Secretary of State) and a federal tax ID. Data rule for what you publish: state privacy laws (for example California), and COPPA for children under 13. Skills frame to cite: state and community-college credit systems.

Singapore

Language: English, Mandarin, Malay, Tamil. Currency: SGD. Registration: registration with ACRA. Data rule for what you publish: Personal Data Protection Act (PDPA). Skills frame to cite: the Singapore national skills frameworks and the national credit system.

Australia

Language: English. Currency: AUD. Registration: an ABN and, for companies, ASIC registration. Data rule for what you publish: the Privacy Act 1988 and the Australian Privacy Principles. Skills frame to cite: the Australian Qualifications Framework (AQF) levels.

Hong Kong (Eastern Asia)

Language: Chinese (Cantonese, Mandarin), English. Currency: HKD. Registration: a business registration and, for companies, the Companies Registry. Data rule for what you publish: the Personal Data (Privacy) Ordinance. Skills frame to cite: the Hong Kong Qualifications Framework.

Georgia and Israel (Western Asia)

Language: Georgian, Hebrew, Arabic, English. Currency: GEL or ILS. Registration: local business registration in the country where you work. Data rule for what you publish: the personal data law of the country where the learner lives. Skills frame to cite: the national qualifications framework of that country.

Cayman Islands (Caribbean)

Language: English. Currency: KYD. Registration: a trade and business licence or company registration. Data rule for what you publish: the Data Protection Act. Skills frame to cite: the local education and training framework.

Mexico

Language: Spanish, English. Currency: MXN. Registration: tax registration (RFC) and company or sole-trader registration. Data rule for what you publish: the federal law on personal data held by private parties. Skills frame to cite: the national competency certification system and the education ministry levels.

Global

The global version uses plain English, metric units, and your own currency. Machine translation is available in every language; the English text is the official text. Before you act for real, check your local rules with an adviser.

Draft

Draft flagship. Own wording; teaching figures are examples, not forecasts. Not live.